19 déc Uber Eats Restaurant Agreement
An Uber spokesperson said, « In practice, we have only asked restaurants to cover these costs in very few cases. » « We believe that these conditions are unfair because they seem to create a significant imbalance between restaurants and Uber Eats; conditions were not necessary to protect Uber Eats and could harm restaurants. Even though the restaurants have been tested by Uber`s unfair contractual terms, the losses they suffered as a result of the abusive clauses are not reimbursed. Although the Silicon Valley giant can no longer grind small restaurants by contract to make bread, the absence of penalties for unfair contractual clauses puts small businesses in the spotlight, while large companies get on the train without risk or liability. UberEats in Australia has agreed to amend an « unfair » contract that, according to an investigation by the Australian Competition and Consumer Commission, made local restaurants responsible for refunds for delivery errors, even if restaurants were not guilty. Small restaurants are worried that if they don`t sign their rank of competition, lead and push them aside. In reality, Uber Eats destroys small businesses by assuming a commission that is totally unprofitable and assumes no control or responsibility over the level and quality of service they provide. Or in the words of Uber Eats, a service with which they claim they connect the restaurant. Uber Eats officially states, « Uber Eats is a marketplace that connects restaurants to suppliers and eaters through our technology. » Moreover, if Uber relies on terms 3 and 4, if Uber has a contract with restaurants employing fewer than 20 people, Uber could severely penalize smaller operators. For example, some small restaurants reported that while Uber required the restaurant to reimburse an angry customer, the restaurant essentially made their product available to Uber for free. With so many restaurants competing on a platform, it can be hard to stand out. While the exact ranking algorithms used by Uber Eats are not disclosed, there are things you can do to help your restaurant appear higher up the results app list. « If these apps simply dragging our menu from anywhere without informing us, customers could order something we no longer offer, especially if the restaurant menu is in season, » Techamuanvivit said.